This guide provides step-by-step instructions on how to grant the Editorify team support access to your Shopify admin dashboard. This access is necessary for the Editorify support team to investigate and resolve issues related to your store.
Steps:
1. Accessing User Settings:
- Navigate to your Shopify Dashboard.
- Click on 'Settings', located at the bottom left of the dashboard.
- Select 'Users and permissions' from the settings menu.
- In the 'Users and permissions' section, click on the "add staff" button.
2. Adding Editorify as a Staff Member:
- In the 'Add staff' section, you'll need to fill out several fields with specific information:
- First Name: Enter "Editorify".
- Last Name: Enter "Support".
- Email Address: Type in "help@editorify.com".
3. Setting Permissions:
- Under 'Store permissions', select the following:
- Products
- Online store
- Store settings
- Ensure you give permissions to 'Manage and install apps'
4. Finalizing the Process:
- After filling out the necessary fields and setting the appropriate permissions, click the 'Send invite' button to finalize the process.
By following these steps, you will successfully grant the Editorify team support access to your Shopify admin dashboard. This access allows the Editorify team to troubleshoot and resolve any issues you might be facing with your store.
